How can we help you today?

Open your dispatch email and follow the tracking link, or sign in to your account to view your order. If you cannot find the email, check your spam folder and that you are using the email address you ordered with. If tracking is missing or your parcel is overdue, tell us your order number and we’ll look into it for you.

UK standard delivery normally takes 3–5 working days; the Revive & Defy Starter offer includes free UK tracked delivery. If you chose an express service, check the delivery estimate in your order confirmation. See our delivery options and international timings for the full details.

Please contact us as soon as you can with your order number and what needs changing. We’ll check whether we can amend an order before it is dispatched; we cannot promise a change once it is on its way. If something arrives damaged, incorrect or missing, tell us what happened and we’ll help put it right.

The new-customer Starter offer contains Pre-Eminent Beauty Serum (30 ml), Imperial Eye Gel (15 ml) and a Night Elixir mini (10 ml). It also includes £15 next-order credit and free UK tracked delivery. The Serum and Eye Gel are your two core steps; other sets and sizes may differ, so check your order confirmation.

Allow around four to five weeks for the Serum and Eye Gel when used morning and night, as a guide rather than a promise. The amount you use makes a difference, and the Night Elixir mini may run out sooner. Let what is left in each bottle guide your next order; our bottle-by-bottle guide explains more.

You do not need to add anything if your current routine suits you. If you want a simpler routine, use up what works and introduce one new product at a time, rather than adding several extra layers. Already have plenty of HIGHBORN? Move your next subscription delivery to a time that suits you.

Follow the instructions in the credit email sent with your Starter offer, using the same email address you ordered with. Eligible purchases and any expiry date are explained in that email, and your credit should be visible in the checkout total before you pay. If you cannot find it or it will not apply, send us your Starter order number so we can check your offer.

There is no fixed timeline: some customers notice a change in how their skin feels within days, while visible changes can take longer. Focus first on comfort and a routine you enjoy, rather than expecting your skin to look different by a certain date. Results vary, and you do not need to use up the bottles to ask about the Starter Set’s 30-day promise.

It may suit you, but no skincare is right for everyone, and natural ingredients can still cause a reaction. Check the full ingredients, patch test as directed and introduce one product at a time; some formulas contain fragrance. If you are receiving or recovering from medical treatment, check with your treating team before changing your routine. Our sensitive-skin guide takes you through the questions to ask.

We cannot promise it will suit you better, and a higher price is no guarantee that a product is right for your skin. HIGHBORN grew from Tracey’s own experience of skin that had changed, with comfort and a manageable routine at its heart. The Starter Set lets you try the routine with our 30-day keep-the-bottles promise, so you can decide for yourself.

You can read the full ingredient lists on the individual product pages: Pre-Eminent Beauty Serum, Imperial Eye Gel and Night Elixir. Check the label on the product you have too, especially if you avoid a particular ingredient or fragrance. If anything is unclear, tell us the product and ingredient you are checking and we’ll help.

After cleansing, apply a small amount of Serum to your face and neck, then gently pat a small dab of Eye Gel around the eye area, keeping it out of your eyes. Follow each product’s directions and finish with a moisturiser that suits you; use a separate sunscreen during the day. At night, your Night Elixir mini can be your moisturising step, introduced gradually if it is new to you.

No. The new-customer Revive & Defy Starter offer is a one-off purchase, with no automatic repeat deliveries or recurring charges from that order. Subscribe & Save is a separate, optional choice when offered, and you must choose it yourself.

Open Manage my subscription and use the email address you subscribed with. Choose the subscription you want to change, then use the available options to skip or move a delivery, change its frequency or cancel; make changes before the next order is processed. If you cannot sign in, use “Get a login link” on that page, or ask our team for help.

If you do not love the feel of your Revive & Defy Starter offer, contact us within 30 days of delivery with your order number and ask for a refund. We’ll refund what you paid for that Starter offer, and you can keep the bottles, even if they are empty. You do not need to post them back or buy anything else.

For other products, contact us within 30 days of delivery with your order number, and tell us whether you would prefer a refund or an exchange. Opened and used products are covered by our satisfaction promise; we’ll explain any return steps before you post anything. Our general returns policy explains the product refund and when delivery charges must also be refunded, including standard delivery when a whole order is cancelled under the statutory cooling-off right. Your statutory rights are unaffected; the Starter offer’s keep-the-bottles promise above is separate.