HIGHBORN London · Your product guide
How to use Natural Impact Shampoo (500ml)
Thank you for choosing HIGHBORN. I want you to feel comfortable getting started, with a clear place for what you bought.
Your cleansing step for everyday dirt and hair-product build-up.
Show me how to use it
Where it fits
Your routine, made clear.
At the start of wash day, before conditioner.
How to apply and use it
- Wet your hair thoroughly.
- Massage Shampoo gently into scalp and through to the ends. Add water to lather.
- Rinse thoroughly. Follow with your usual conditioner.
One useful thing to remember.
Avoid contact with eyes; rinse well with water if contact occurs. You can replenish just this bottle.
A little reassurance.
Do I need to buy anything else?
Use the everyday products you already enjoy wherever this guide says your usual cleanser, moisturiser or sunscreen. You do not need to replace your whole routine to use what you bought.
What if I am unsure or it does not suit me?
Follow the directions and suitability information on your pack. Introduce unfamiliar skincare gradually. If irritation occurs, stop using the product and contact our team. You do not need another purchase to ask for help.
When should I order again?
When you need more. Products finish at different times depending on use. Follow your pack’s storage and period-after-opening guidance; keep spare products sealed until needed.
Let me help you enjoy what you chose.
If you would like help with a step, tell our team the product name and what you are unsure about. We can start with what is already on your shelf.
Ask about my productWith love, Tracey
Founder, HIGHBORN London
Only if it suits you
A next step, when you want one.
If you need a softening step after shampoo, Natural Impact Conditioner is an option. Keep using your own conditioner if it suits you.
See Natural Impact Conditioner (500ml)Check what you already own before choosing another product. You can get our help without buying anything.
Guide reviewed 20 October 2026. Always check the directions on your own pack, including any updated instructions. Find another product guide.