HIGHBORN London · Your product guide
How to use Natural Impact Conditioner (500ml)
Thank you for choosing HIGHBORN. I want you to feel comfortable getting started, with a clear place for what you bought.
A softening step to help ease tangles after washing.
Show me how to use it
Where it fits
Your routine, made clear.
After shampooing and rinsing.
How to apply and use it
- Wash your hair with shampoo and rinse thoroughly.
- Massage Conditioner gently into freshly shampooed hair and scalp.
- Leave for two minutes, then rinse thoroughly with warm water.
One useful thing to remember.
Shampoo and conditioner have different jobs. You can replenish just the bottle you need.
A little reassurance.
Do I need to buy anything else?
Use the everyday products you already enjoy wherever this guide says your usual cleanser, moisturiser or sunscreen. You do not need to replace your whole routine to use what you bought.
What if I am unsure or it does not suit me?
Follow the directions and suitability information on your pack. Introduce unfamiliar skincare gradually. If irritation occurs, stop using the product and contact our team. You do not need another purchase to ask for help.
When should I order again?
When you need more. Products finish at different times depending on use. Follow your pack’s storage and period-after-opening guidance; keep spare products sealed until needed.
Let me help you enjoy what you chose.
If you would like help with a step, tell our team the product name and what you are unsure about. We can start with what is already on your shelf.
Ask about my productWith love, Tracey
Founder, HIGHBORN London
Guide reviewed 20 October 2026. Always check the directions on your own pack, including any updated instructions. Find another product guide.