HIGHBORN London · Your product guide
How to use Shampoo & Conditioner Set
Thank you for choosing HIGHBORN. I want you to feel comfortable getting started, with a clear place for what you bought.
Two wash-day jobs: cleanse first, then soften.
Show me how to use it
Where it fits
Your routine, made clear.
Shampoo 500ml and Conditioner 500ml, used in sequence.
How to apply and use it
- Massage Shampoo into wet hair and scalp, through to the ends. Add water to lather.
- Rinse thoroughly, then gently work Conditioner through freshly shampooed hair.
- Leave Conditioner for two minutes, then rinse thoroughly with warm water.
One useful thing to remember.
If one bottle finishes first, replenish just that bottle. There is no fixed day when both should run out.
A little reassurance.
Do I need to buy anything else?
Use the everyday products you already enjoy wherever this guide says your usual cleanser, moisturiser or sunscreen. You do not need to replace your whole routine to use what you bought.
What if I am unsure or it does not suit me?
Follow the directions and suitability information on your pack. Introduce unfamiliar skincare gradually. If irritation occurs, stop using the product and contact our team. You do not need another purchase to ask for help.
When should I order again?
When you need more. Products finish at different times depending on use. Follow your pack’s storage and period-after-opening guidance; keep spare products sealed until needed.
Let me help you enjoy what you chose.
If you would like help with a step, tell our team the product name and what you are unsure about. We can start with what is already on your shelf.
Ask about my productWith love, Tracey
Founder, HIGHBORN London
Only if it suits you
A next step, when you want one.
If you want extra conditioning before wash day, Hair Oil is an optional pre-shampoo treatment. Your two-step set works without it.
See No. 1 Natural Hair OilCheck what you already own before choosing another product. You can get our help without buying anything.
Guide reviewed 20 October 2026. Always check the directions on your own pack, including any updated instructions. Find another product guide.