It's About Beauty. It's About Health. It's About You.

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On ALL UK Orders

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0207 1128147

HIGHBORN FREQUENTLY ASKED QUESTIONS

Have some questions? Why not take a look at some of the most frequently asked questions below to see if we have your answer.

» Should I buy HighBorn if I have sensitive skin?

If you know that you have very sensitive skin, I recommend that before you try HIGHBORN products, take the list of our ingredients to your doctor and make sure you’re not allergic to any of them.

Then if you decide to give our products a go, test them first! Apply a little to your wrist or behind your knee before putting any on your face to make sure you don’t have a reaction.

To view product ingredients simply visit the product page and the ingredients are listed as one of the pictures.

» Which HighBorn Products Should I try fist?

Go for what attracts you the most!

Most customers start with our Pre-Eminent Beauty Serum, Pre-Eminent Beauty Serum plus Imperial Moisturiser or if they can one of our collections because they are by far the best value!

» Are HighBorn products tested on animals?

Neither products nor ingredients are tested on animals.

Our lip butter contains palm oil which is 100% organic and certified sustainable by the RSPO so it does not contribute to deforestation.

» What is the cost of shipping and why?

Standard shipping is FREE for all UK orders with a delivery goal of 3 to 5 business days. We try to be much faster wherever possible. Shipped via Royal Mail.

Express shipping for UK orders is £4.97 and delivery goal is 1 to 2 business days and shipped via Royal Mail.

International shipping is only £5 or indeed FREE for orders over £60. Shipped via Royal Mail.

» Do you auto-ship products or offer any subscriptions?

We do not auto-ship, and we do not offer any subscriptions.

Simply order products as/if/when you wish.

You will only receive what you intentionally ordered, and nothing extra. Ever!

» Is HighBorn sold in shops?

HighBorn is not sold in any retail stores. We are an ecommerce business, and our products are only available online from the HighBorn store and some products from Amazon.

If you’re concerned about buying online, read on...

First, we have an incredible refund policy: we stand by our products 100% and, if you are not completely satisfied with your order, we will give you a full refund. Simply email us at info@highbornlondon.com for return instructions.

Second, our site is full of reviews from REAL customers and, if you have any questions, please reach out to us by email, on-site chat or phone.

» Do you have samples?

We do not have samples BUT, we do offer a 100% no quibble money back guarantee.

So, you can try our products in complete confidence.

» What age is HighBorn for?

We have customers from teens all the way to our beautiful customers in their 80's and beyond!

Most of our products are designed to help you look and feel younger and healthier so the majority of our customers are over 35 and indeed over 35% are over 60.

But, keep in mind our products contain some exquisite natural ingredients to help with everything from sun spots to acne, rosacea, pigmentation, fine lines, eczema and so, so, so much more.

» Do you ship internationally?

Absolutely!

International shipping is only £5 or indeed FREE for orders over £60. Shipped via Royal Mail.

» Are HighBorn products vegan?

Our products don't contain animal ingredients apart from our Lip Butter which contains beeswax.

» Will I receive order and shipping notification?

You will receive order confirmation and shipping confirmation via email. If you have not received an email please first check your 'spam' folder in case it's fallen in there due to an over-zealous filter.

If not then please contact support by email at info@highbornlondon.com so we may help right away.