HIGHBORN FREQUENTLY ASKED QUESTIONS
On UK Orders Over £65
HIGHBORN FREQUENTLY ASKED QUESTIONS
Have some questions? Why not take a look at some of the most frequently asked questions below to see if we have your answer.
If you know that you have very sensitive skin, I recommend that before you try HIGHBORN products, take the list of our ingredients to your doctor and make sure you’re not allergic to any of them.
Then if you decide to give our products a go, test them first! Apply a little to your wrist or behind your knee before putting any on your face to make sure you don’t have a reaction.
To view product ingredients simply visit the product page and the ingredients are listed as one of the pictures.
Go for what attracts you the most!
Most customers start with our Pre-Eminent Beauty Serum, Pre-Eminent Beauty Serum plus Imperial Moisturiser or if they can one of our collections because they are by far the best value!
Neither products nor ingredients are tested on animals.
Our lip butter contains palm oil which is 100% organic and certified sustainable by the RSPO so it does not contribute to deforestation.
As a smaller business, HIGHBORN does not have access to the bulk shipping rates that much larger companies do. In order to offer “free shipping” to the customer, many companies build the cost of shipping into their product prices. We have considered this as well, but rather than raise prices on our products to offer “free shipping,” we choose to leave the shipping charges transparent.
Standard shipping is FREE for all UK orders over £65 with a delivery goal of 3 to 5 business days. We try to be much faster wherever possible. Shipped via Royal Mail.
Express shipping for UK is available with DHL.
International standard shipping is only £4.97 or indeed FREE for orders over £65. Shipped via Royal Mail. We also offer DHL Express shipping which is super fast, fully tracked and reliable.
In response to overwhelming demand we do now offer an OPTIONAL 'Subscribe and Save' option.
This means you can have your favourite products shipped regularly at the interval you choose.
BUT, this is 100% OPTIONAL.
If you do choose our 'Subscribe and Save' option then you can amend or cancel your subscription at any time without any penalty.
HighBorn is not sold in any retail stores. We are an ecommerce business, and our products are only available online from the HighBorn store and some products from Amazon.
If you’re concerned about buying online, read on...
First, we have an incredible refund policy: we stand by our products 100% and, if you are not completely satisfied with your order, we will give you a full refund. Simply email us at firstname.lastname@example.org for return instructions.
Second, our site is full of reviews from REAL customers and, if you have any questions, please reach out to us by email, on-site chat or phone.
We do not have samples BUT, we do offer a 100% no quibble money back guarantee.
So, you can try our products in complete confidence.
We have customers from teens all the way to our beautiful customers in their 80's and beyond!
Most of our products are designed to help you look and feel younger and healthier so the majority of our customers are over 35 and indeed over 35% are over 60.
But, keep in mind our products contain some exquisite natural ingredients to help with everything from sun spots to acne, rosacea, pigmentation, fine lines, eczema and so, so, so much more.
International standard shipping is only £4.97 or indeed FREE for orders over £65. Shipped via Royal Mail.
Many of our products are vegan friendly. Please check product details and ingredients.
You will receive order confirmation and shipping confirmation via email. If you have not received an email please first check your 'spam' folder in case it's fallen in there due to an over-zealous filter.
If not then please contact support by email at email@example.com so we may help right away.