Delivery Protection & Your Rights

Last updated: 24 September 2026

You do not need to buy delivery protection to receive your legal rights. HIGHBORN remains responsible for goods lost or damaged before you, or a person you nominate other than the carrier, physically receive them, subject to the legal exception for a carrier independently commissioned by you and not offered by HIGHBORN.

Contact Customer Care about a missing or damaged delivery, whether or not you selected a delivery-protection extra. We will investigate and provide the remedy required by law. See our Delivery Policy and Returns Policy.

Any separately offered paid protection must be optional, clearly priced and expressly selected. Its stated benefits must be additional to your existing legal rights. It must not be described as insurance unless it is an insurance product. If you previously bought our delivery guarantee, we will honour the promise made with that purchase.

Privacy · Terms · Returns · Delivery · Subscriptions · Cookies