Shipping & Delivery

Last updated: 24 September 2026

Delivery choices and the total charge are shown before you pay. The service available depends on your address, basket and the offer you are using.

Delivery options

  • UK standard delivery: our published guide is 3–5 working days. The standard charge is £3.47, with free standard delivery on qualifying orders over £65.
  • UK express delivery: where offered, the price, cut-off and delivery estimate shown at checkout apply. A next-working-day service applies only where specifically offered for your order.
  • International standard delivery: our published guide is 7–10 working days, with a standard advertised charge of £4.97 and free standard delivery on qualifying orders over £65. Destination restrictions or a different available service may apply; check the options shown for your address.
  • International express: DHL or other available express options are priced at checkout.

Working days exclude weekends and applicable bank holidays. Estimates are guides unless we expressly agree a guaranteed date. An offer can include different delivery benefits, such as free UK tracked delivery with the qualifying Revive & Defy Starter offer. Your accepted order’s delivery price and promises will be honoured.

Dispatch and tracking

Check your dispatch email for available tracking and carrier details. Contact us if an order has not arrived within the quoted period or tracking seems wrong. Please check your address before paying and tell us promptly about mistakes; we will explain whether a change is still possible.

Late, lost or damaged parcels

We are responsible for delivery until you, or a person you nominate other than the carrier, physically receive the goods, subject to the legal exception for a carrier independently commissioned by you and not offered by us. You do not need to buy shipping protection to be entitled to a remedy for goods lost or damaged before that point.

Unless another period was agreed, delivery must take place within 30 days. If we miss an agreed essential delivery deadline or refuse to deliver, you may have the right to cancel immediately. Otherwise you can require delivery within an appropriate additional period and cancel if we fail to meet it. We will refund sums due without undue delay. These rights are not limited by a courier’s investigation or claims timetable.

International charges

Available countries and services are shown at checkout. Customs clearance can affect timing. Import VAT, duties or carrier clearance charges may be payable where they are not included in the checkout total. Check the tax and duty information displayed for your destination before buying, and contact us if it is unclear. We do not charge undisclosed mandatory fees after you place an order. Your mandatory consumer rights remain unaffected.

Returns and help

See our Returns Policy for cancellation, return costs and delivery-charge refunds. For help, contact info@highbornlondon.com or 020 7112 8147. You can also use our Customer Care page.

HIGHBORN LTD, trading as HIGHBORN London, is registered in England and Wales under company number 09809834. Our registered office is 20–22 Wenlock Road, London, N1 7GU, United Kingdom.

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